Your questions, answered
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FeedbackHive is a collaborative platform that helps teams collect, organize, and act on feedback. It brings widget submissions, WhatsApp messages, internal notes, and bug reports onto a single timeline so nothing falls through the cracks.
Product teams, web agencies, and freelancers who juggle feedback across multiple projects and stakeholders. If you collect input from clients, internal reviewers, or end-users, and you're tired of chasing it across inboxes and chat apps, FeedbackHive gives you one place for all of it.
A shared inbox forces manual triage for every message, and a spreadsheet has no idea about status, priority, or who's working on what. FeedbackHive keeps the conversation, the context (screenshots, URLs, browser info), and the workflow together, so follow-ups happen automatically instead of living in someone's head.
Yes. The embeddable widget and public client portal let anyone submit feedback with just an email, no sign-up required. You can also invite clients as named collaborators when you want a persistent, dedicated workspace for a specific project.
Yes. Each project has its own visibility setting (invite-only or public) and role-based access. Owners decide who can view, comment, or manage, so you can bring in internal teammates and external clients with different access levels and keep sensitive context on the right side of the wall.
Everything updates live, new feedback, status changes, comments, and assignments appear without a refresh. Role-based permissions (Owner, Member, Client, Viewer) let you invite the right people with the right access, and email or Slack notifications keep the team in the loop without noise.
Yes. You can import existing feedback via our REST API or a CSV upload. If you're moving from a spreadsheet or another platform, reach out from the contact page and we'll help map the fields so you don't lose history.
An embeddable feedback widget, REST API, and Slack notifications are available on every plan. WhatsApp automations and outbound webhooks ship on the Pro plan.
Your data lives in our managed database hosted in the EU, with daily backups. You can export your project data as JSON at any time, and request full deletion from the account settings.
Yes, for larger volumes, custom SLAs, or on-prem deployments, get in touch through the contact page and we'll put together a plan that fits.
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